Mercure Haydock Hotel

We arrived and I was upgraded to a suite the room was beautiful the woman was so friendly and couldnt do enough for us. we rebooked the week after under my partners name and the room we bought was a suite hoping we could get something similar. unfortunetly we didnt get the bathroom with the bath and shower like the previous, the first visit was unbeliveable and very clean

We had rang up the night before to upgrade the rooms spoke to a nice man called Steven. For some reason Steven forgot to put this in the system so on our arrival we were greeted by an amazing receptionist named Michele who sorted out everything that Steven had forgotten she was so nice and helpful and couldn't do enough for us . This was the start to our night the building its self is beautiful nice and clean and very welcoming. Michelle didn't disappoint us with our room upgrade. The suite was amazing spacious very clean and one of the biggest beds I've ever seen . As I was in the shower there was a knock at the door my wife answered to a complementary bottle of fizz sent from Michelle ive got to say the customer service is amazing apart from forgetful Steven ha ha remember Steven you could always learn from Michelle thank you for everything

The check in was smooth and painless, the service was good, the room was fine clean and comfortable. Breakfast was good although it was served on side plates I assume to keep portion sizes down.

Overall food was very good but the restaurant was not large enough for the amount of people dining. We were told to find a table which was difficult as there was none available. The check-in staff should of asked people to wait in a Queue until a table became available but we were given a tray and told find somewhere in the lounge to sit. Staff were not very friendly in the restaurant.

Lovely bright entrance, reception staff on arrival very polite & professional. Cathy the cleaner did an excellent job on the room, it was spotless